Most complaints fail because they are made in the wrong order, to the wrong person, without evidence. Here is the route that works, from first chat to regulator.
Priya Nair
5 min
The twelve checks our editors run before a single euro is deposited, and how to run them yourself in under twenty minutes.
Elena Rasmussen
5 min
A licence line in a footer looks reassuring. Here is how to decode it, verify it on the regulator’s register and spot the four ways operators make a weak licence look strong.
Elena Rasmussen
5 min
